1. We have an explicit 30-day return policy if the item is returned outside of a warranty event. In the event of a warranty claim or return, please first contact us for an Item Warranty Claim Form or a Return Merchandise Authorization (RMA) number. This number will be unique to the individual claim and must be obtained before any return whatsoever, no exceptions. If the RMA number is invalid or was never requested, it will be refused and will not be taken into possession by your shipping department.
2. All shipping charges must be prepaid by the customer. Any returns with collect or on-delivery shipping charges will be refused.
3. Please allow up to five (5) business days for claim processing, as the claim will be reviewed by some various departments in the USA as well as our corporate team in Japan.
4. Electronics such as, but not limited to, ECU’s, sensors, and wiring harnesses are not refundable unless noted. Once the item has been tampered with or opened, the item is no longer refundable.
5. If you purchased an item by mistake or you no longer need the item, reimbursement can only occur in the form of the total amount paid minus shipping charges. A restocking fee of 20% applies to items returned that are not damaged or symptomatic of issues.
6. Any cancellation request must come in the form of an email within 24 hours of purchase. Cancellation requests coming after the initial 24 hours will be charged a 10% cancellation fee.
7. Orders not shipped out 5 days business days or less of order placed due to delays can be cancelled but will be subject to a 20% restocking fee if the item was already prepared and awaiting pickup. If an item has not been picked up by a shipping carrier, shipping costs would be reimbursed but the item would still have a restocking fee applied.
8. Any item no longer needed (UNOPENED BOX) will be subject to a 20% restocking fee if elected to be returned once it has already been delivered. The customer will also be responsible for the return shipping cost of the item which will be deducted from the refund amount. The original shipping fee will also not be available for refund since the item did arrive to the customer as advertised.
9. All refunds, when/if approved, will be refunded back to the original method of payment. NO EXCEPTIONS.
10. For warranty claims and info please see our warranty section: https://beyondautoengines.com/warranty/
